What are contact centre solutions? you may ask?
How frustrating is it when you call a company, tell your life story to the receptionist, repeat it to the customer service agent only for the call to disconnect whilst being transferred to the right...
How do Your Customers Want to be Contacted?
Mobile apps are top 3 choice for everyone under 55 Social media is the top choice for those under 25 Email preferred option for those aged 25-34 years What?s happening? In the space of...
How does Generation Z differ from Millennials?
What you need to know about your employees Less Focused Generation Z live in a world of constant updates and process information faster than other generations thanks to mobile apps. Therefore,...
How to Improve Customer AND STAFF Satisfaction
A priority for 48% of businesses is improving training and coaching. This is the number 1 employee experience strategy for 2018. Improving the quality of the knowledgebase, which is...
Why 76% of people are more productive working remotely.
A public survey of 5,500 people working remotely or are interested in doing so – explain why they prefer to work outside the office.* Many would like to do their jobs from the comfort of their...
INSURANCE CLAIMS HANDLING CENTRE SOFTWARE
The Client Based in Cheshire, S&G Response are an award winning insurance claims handling service to a range of stakeholders and intermediaries in the motor supply chain. The Objective To ensure...
CAN YOUR CUSTOMERS ACCESS YOUR SERVICES AS EASY AS THIS?
We text, tweet, post and even shop from our mobile devices. Our means of contact has drastically evolved from basic voice calls – but how should your business communicate with your customers?...
WHY YOU SHOULD LET YOUR AGENTS WORK FROM HOME
One of the easiest to improve staff satisfaction is to provide them with flexible work options. Today?s workforce is expecting the chance to work from home and luckily, with the right contact centre...
