Focused on connecting Law firms Case Management and Practice Management Systems to screen based telephony systems. The most advanced contact centres for our clients provide matter or claim information to the agents screen whilst taking inbound customer calls, all the while providing management dashboards on the law firm.
“At a time of increasing customer expectation, Matrix247 have given us a telecoms solution that enables seamless customer-focused call handling, giving the firm a real competitive advantage. And we’re saving money in the process!” – Steve Harvey, Partner and Head of Commercial of Hillyer McKeown Solicitors
Matrix247 enables our Insurance firms to become more profitable, literally over-night after implementation. Agents making calls improve results by over 25% which is extremely measurable by our clients.
“What makes Matrix247 really stand out is the working relationship that we have got. They have spent a lot of time understanding what we need by speaking to us, meeting with us and also looking at the issues that we faced in a go live scenario and ensuring the whole contact centre telephony solution fit for us.” – Danny Keating, Acorn Insurance
Hospitality, Ticketing & Major Sporting Event Co.
Established in 1991, Byrom employs 70 staff across worldwide locations in Manchester, (HQ) Atlanta, Barcelona and Frankfurt. Byrom provides organising committees of major sporting events with solutions for accommodation, ticketing, IT and transportation.
To handle future major sporting events with maximum efficiency, the IT Manager identified the need for a larger, more flexible availability of phone lines, a more streamlined way of dealing with fax and email enquiries, and the use of IP to reduce what he described as the “astronomical” cost of international phone calls.
This new system represents the best value of the currently available IP enabled systems. Each of Byrom’s offices in Barcelona, Frankfurt and Manchester now have a new system providing them free VoIP communications over the companies private network.
Deployment of IP telephony over Byrom’s existing data network means that all inter-site communications are free of charge.
The unified messaging system enables individuals to work with emails, voicemails and faxes at any site in any country in real time via Outlook’s interface and the mailbox back in the main office is updated automatically.
Insurance Claims Handling Centre Software
Based in Cheshire, S&G Response are an award winning insurance claims handling service to a range of stakeholders and intermediaries in the motor supply chain.
To ensure call handling and message delivery would be absolutely seamless so the best customer experience could be delivered.
S&G Response were provided with a telecommunications software along with the very latest versions of applications on the phone system which included on-screen dialing and presence management. This enables monitoring of staff’s availability or the duration of calls and call recipient (mapped automatically to the firm’s global address book).
Enhanced performance – fast, seamless call handling and transfer; on-screen dialing and a range of intuitive call features have all made for a better customer and staff experience. The software of Mitel MiVoice Office 250 provided. Improved Call Recording and Contact Centre Reporting and predictable operating costs when Matrix247 took over the lines and calls.
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Outsourced Contact Centres
Well designed affinity contact centres dovetail outbound and inbound campaign calls within the same overall campaign for most efficient results, automating information on-screen from client customer records whilst delivering top performance through real-time dashboard information.
“Mitel campaign dialers are ideal to rapidly initiate new campaigns for our customers. This enables us to ‘trial’ a campaign for prospective customers. This is a great differentiator.” – Company CEO