We text, tweet, post and even shop from our mobile devices. Our means of contact has drastically evolved from basic voice calls – but how should your business communicate with your customers?
Today’s customers want the flexibility and convenience of interacting with your business using the contact methods which is easier for them at any given time whether that be on the internet, email, SMS or social media. For a truly faultless digital customer experience, your business should be ready to provide the same prompt customer service across all channels.
What does satisfying customer service look like from your customers’ perspective? Watch the video to find out.